Shipping policy

SHIPPING POLICY — BROWSXPERT LLC

 

1. Overview

This Shipping Policy applies to all purchases made through browsxpert.com, cosmeticsxpert.com, and all associated sales channels operated by BROWSXPERT LLC.

By placing an order, you agree to the terms outlined below.

2. Processing Times

We process orders Monday through Friday, excluding holidays.

Standard Processing Time

  • 1–3 business days

  • Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be extended during holidays, promotions, inventory delays, or high-volume periods.

3. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on:

  • destination

  • package weight/size

  • carrier rates

  • selected shipping method

Estimated Transit Times (United States)

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–3 business days

Delivery times are estimates and not guaranteed.

4. Tracking Your Order

After your order ships, you will receive a tracking number via email.
Tracking information may take 24–48 hours to update.

5. International Shipping

We ship to select countries outside the United States.

Important Notes for International Orders

  • Customs fees, import duties, and VAT are not included in product prices or shipping costs.

  • These charges are the customer's responsibility.

  • Customs inspections may delay your delivery.

  • BROWSXPERT LLC is not responsible for packages delayed, held, or rejected by customs.

If your country does not appear at checkout, please contact our support team.

6. Lost, Stolen, or Delayed Packages

After a package is scanned and accepted by the carrier, ownership and risk transfer to the customer.

BROWSXPERT LLC is not responsible for:

  • packages marked as delivered but not received

  • packages lost or stolen after delivery

  • delivery delays caused by USPS, UPS, DHL, FedEx or customs

  • incorrect or incomplete addresses provided by the customer

If your package is lost or stolen, please contact the carrier directly. We will assist when possible.

7. Incorrect Shipping Address

Customers are responsible for ensuring that all shipping information is correct at checkout.

If a package is returned to us due to an incorrect address or delivery failure:

  • customer is responsible for reshipment costs, or

  • may request a refund (minus shipping fees).

Shipping fees are non-refundable.

8. Shipping Restrictions

Some products may be restricted due to:

  • ingredient regulations

  • international import laws

  • carrier limitations

  • cosmetic safety regulations

If we cannot ship a product to your location, we will notify you and issue a refund.

9. Digital Products (E-Books, Downloads, Courses)

Digital items—including the BROWSXPERT E-Book—are delivered electronically:

  • No shipping charges apply

  • Files are sent immediately or within minutes to the email provided

  • If you do not receive your digital item, contact us at support@cosmeticsxpert.com

10. Order Modifications & Cancellations

We cannot guarantee changes or cancellations once an order has been placed.

If your order has not yet been fulfilled, we will attempt to accommodate your request.
Once an order is shipped, no changes or cancellations can be made.

11. Returned Packages & Failed Deliveries

Packages returned to our facility due to undeliverable addresses, refusal, or unclaimed packages will be handled as follows:

  • Customer must pay reshipment fees

  • Shipping costs are non-refundable

  • Refunds (if applicable) may incur a restocking fee

12. Contact Information

For questions about shipping or assistance with your order, please contact:

BROWSXPERT LLC
Email: support@cosmeticsxpert.com
Business Address:
3564 Avalon Park E Blvd, Ste 1, A901, Orlando, FL 32828
Website: cosmeticsxpert.com